RETURN POLICY
RETURN POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to make a return. You can not return sale items, swim/underwear or made-to-order pieces!
Please be aware all garments are handmade one by one, with lots of love and care! Be aware that beautyflaws may occur.
Made to order pieces, are only made to and for YOU when you place your order! It is high traffic at each drop, whitch means there are many customers wanting to buy the limited quantitiy pieces, and not enough for everyone. The fabrics used are specialy ordered and made just for your order. It is not a mass production. A made to order piece can therefore normally not be returned. Only a damaged piece can be returned within 14 days after recieving it.
REMEMBER: MADE TO ORDER PIECES, SWIM & SALE ITEMS CAN NOT BE RETURNED
- unless an item is damaged upon arrival during transportation.
«Angrerett: Det finnes visse tilfeller hvor angreretten ikke kommer til anvendelse, selv om det er tale om et fjernsalg eller salg utenfor selgers faste utsalgssted. Disse følger, blant annet, av §§ 2 og 22 i loven: Avtaler om varer som er spesiallaget for kjøper ut fra kjøpers valg.»
«En vare som returneres grunnet benyttelse av angrerett skal kunne selges som ny. Enkelte varer er av helsemessige- eller hygieniske årsaker unntatt angreretten. Dette gjelder varer med åpen forsegling, som eksempelvis badetøy, undertøy, eller andre hygieneprodukter.» BergLarsenOfficial.com forbeholder seg retten til å underkjenne en retur dersom varen(e) ikke er i slik stand at de kan selges på nytt.
HOW TO MAKE A RETURN:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please include the packing note/slip when you return you item or items.
To start a return, you can contact us at post@berglarsenofficial.com or ar Instagram @berglarsenofficial. If your return is accepted, we’ll send you instructions on how and where to return your package. Items sent back to us without first requesting a return will not be accepted. Shipping cost is provided by buyer. The refund of the returned item , is given when the return-package has arrived back at us.
If the piece delivered from us is broken, pleace contact us for a complaint. You can make a complaint up to a year after putchasing the product. Contact is made via email.
The Right of Withdrawal Act states that consumers who exercise the right of withdrawal must pay for the return costs themselves. If you use the right of withdrawal, the customer must bear the return costs.
Return within Norway cost 80,- With Helthjem/Posten. Return in other countries/worldwide may vary. The shipping-fee is provided by the buyer.(PostNord/DHL/Helthjem/Posten)
If you have chosen pick up as your delivery method, please make your return within 14. days from picking up your order!
You can always contact us for any questions at post@berglarsenofficial.com